Welcome to Aculeus.

If you have a medical emergency, please stop now and contact local emergency services. If you are in Australia, dial 000. If you are overseas and do not know who to call, we recommend contacting the Australian Government’s 24-hour Consular Emergency Centre on +61 2 6261 3305.

By using this website, you agree to the following Terms of Service, together with our Privacy Policy.

Who We Are

Aculeus provides veteran-focused healthcare services across Australia, including chronic pain support, rehabilitation coordination, telehealth services, face-to-face GP appointments, specialist access, treatment planning, prescription coordination where clinically appropriate, and guidance with veteran health pathways.

Email: admin@aculeus.com.au

Aculeus is here to help veterans access safe, evidence-based care aimed at improving function, pain management, independence and quality of life.

Website content and communications from Aculeus administration staff do not constitute medical advice. Medical advice must come from an appropriately registered health practitioner involved in your care.

User Accounts

You may be required to create an account to access forms, resources, appointment information, treatment documents or patient services.

You are responsible for keeping your login details secure. If you believe your account has been accessed without permission, you must notify Aculeus promptly.

You agree to provide accurate, complete and up-to-date information, including your name, date of birth, contact details, Medicare details, DVA card details where applicable, accepted condition information, medical history, medications, allergies and any other information relevant to your care.

Failure to provide complete and accurate information may affect your suitability for treatment or access to services.

Our Services

Aculeus may provide or coordinate access to:

• Telehealth consultations
• Face-to-face GP appointments
• Chronic pain assessment and management
• Rehabilitation physician and/or pain specialist support
• Medication reviews and prescribing where clinically appropriate
• DVA-related clinical documentation and support
• Accepted condition review and treatment planning
• Pharmacy coordination for prescribed medications
• Rehabilitation and mobility equipment guidance
• Referral support to allied health, specialists or other health providers
• Patient education and downloadable resources

Services may be delivered by Aculeus clinicians, independent practitioners, local GPs, specialists, allied health practitioners, pharmacies or third-party providers.

Aculeus does not guarantee that any specific treatment, medication, referral, equipment request, DVA pathway or funding request will be approved.

No Emergency or Crisis Service

Aculeus is not an emergency service.

If you are experiencing chest pain, difficulty breathing, severe allergic reaction, suicidal thoughts, severe mental health crisis, overdose, acute neurological symptoms, severe injury or any urgent medical concern, call 000 or attend your nearest emergency department.

Clinical Suitability

All treatment is subject to clinical assessment.

A practitioner may decide that a service, medication, referral, treatment plan or telehealth appointment is not suitable for you. In some cases, you may be advised to see a GP or specialist face-to-face before treatment can proceed.

Aculeus does not warrant that telehealth is suitable for every patient or every condition.

Face-to-Face Appointments

Some patients may be required to attend a face-to-face GP appointment as part of their care, prescribing requirements, clinical review, DVA requirements, regulatory obligations or practitioner assessment.

Aculeus may assist with identifying local GP options where available, but availability may vary by location.

Prescriptions and Pharmacy

Aculeus is not a pharmacy and does not dispense medications.

Where a practitioner issues a prescription, it may be sent electronically to you or, where appropriate and with relevant consent, to a pharmacy for dispensing.

The pharmacy is responsible for dispensing, medication supply, delivery, pricing, product availability and pharmacy advice.

Medication costs, delivery costs and pharmacy fees are separate from Aculeus consultation services unless otherwise stated.

DVA, Medicare and Funding

Some services may be available with no out-of-pocket consultation cost for eligible patients, depending on Medicare, DVA, practitioner billing arrangements and clinical eligibility.

Eligibility may depend on factors including DVA card type, accepted conditions, Medicare eligibility, referral requirements, location, service type and practitioner assessment.

Aculeus does not guarantee DVA, Medicare or third-party funding approval.

Where Medicare or DVA billing applies, you may be required to provide consent to assignment of benefits or relevant billing processes.

Equipment and Rehabilitation Support

Aculeus may provide guidance regarding rehabilitation, mobility, pain management or daily living equipment pathways.

Aculeus does not approve DVA equipment funding and does not guarantee that any equipment request will be approved, supplied or funded.

Final decisions may rest with DVA, contracted suppliers, treating clinicians, funding bodies or other relevant organisations.

Practitioner Relationship

Practitioners providing care through or in association with Aculeus are responsible for their own clinical decisions, documentation, prescribing, referrals and advice.

Practitioners have professional obligations equivalent to in-person care, including maintaining clinical records as required by law.

Aculeus may hold, manage or access relevant records for administrative, clinical coordination, compliance and continuity of care purposes.

Your Responsibilities

You agree to:

• Provide accurate and complete medical information
• Disclose all medications, supplements, allergies and relevant health conditions
• Notify Aculeus of changes to your health, medication or circumstances
• Follow practitioner instructions safely
• Seek urgent care when required
• Inform your regular GP or treating team of relevant treatments
• Use the website and services lawfully and respectfully

You must not use the website or services to harass, abuse, threaten, mislead, impersonate others, upload unlawful content, scrape data, interfere with website operations or use Aculeus material for commercial or competitive purposes.

Website Content

Website content is provided for general information only. It is not a substitute for personalised medical advice.

Although we aim to keep information current and accurate, Aculeus does not guarantee that all website content is complete, current or suitable for your circumstances.

Intellectual Property

All website content, including text, graphics, logos, designs, downloads, resources, forms, images, documents, branding and layout, is owned by or licensed to Aculeus unless otherwise stated.

You must not copy, reproduce, distribute, modify, publish, sell or use Aculeus content without written permission, except as permitted by law.

“Aculeus” and associated branding are trademarks or trading names of Aculeus or its related entities.

Third-Party Links and Providers

The website may include links to third-party websites, pharmacies, suppliers, booking systems, patient portals, payment systems, external resources or healthcare providers.

Aculeus does not control third-party websites or providers and is not responsible for their content, services, pricing, privacy practices or availability.

Use of third-party services is at your own risk.

User Content

If you submit information, documents, images, forms, reviews, messages or other material through the website, portal, email or contact forms, you warrant that the information is accurate, lawful and does not infringe the rights of others.

Aculeus may store, use and maintain submitted information as required for clinical, administrative, legal, compliance and operational purposes.

Health information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Cookies and Analytics

The website may use cookies, analytics tools, tracking pixels and similar technologies to improve website functionality, understand user behaviour and support advertising or service improvement.

You can manage cookie settings through your browser.

Privacy

Aculeus collects, stores and handles personal information and health information in accordance with its Privacy Policy and applicable Australian privacy laws.

By using the website and services, you consent to the collection and handling of your information as described in the Privacy Policy.

My Health Record

Where applicable, healthcare providers involved in your care may upload relevant health information to My Health Record in accordance with Australian law and their professional obligations.

For information about managing your My Health Record, visit digitalhealth.gov.au.

Fees, Refunds and Cancellations

Consultation fees, pharmacy fees, medication costs, delivery costs or other service fees may vary depending on the service accessed.

Where a service is advertised as having no out-of-pocket consultation cost, this is subject to eligibility, funding rules, billing arrangements and practitioner assessment.

Refunds, cancellations and rescheduling may be handled according to Aculeus policies, practitioner availability and service type.

Limitation of Liability

To the extent permitted by law, Aculeus is not liable for indirect loss, damage, expense or inconvenience arising from use of the website, reliance on website content, third-party services, practitioner decisions, pharmacy services, supplier actions, funding outcomes or service delays.

Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.

Disclaimer

Aculeus does not warrant that the website will always be available, uninterrupted, error-free or free from viruses.

Aculeus does not guarantee that any treatment, medication, service, referral, equipment request, DVA claim, Medicare rebate or clinical outcome will be suitable, available or approved.

Indemnity

You agree to indemnify Aculeus, its officers, employees, contractors, practitioners, agents and related entities from any loss, damage, claim or expense arising from your breach of these Terms of Service, misuse of the website, unlawful conduct or failure to provide accurate information.

Changes to These Terms

Aculeus may update these Terms of Service from time to time. Continued use of the website after changes are published means you accept the updated terms.

Jurisdiction

These terms are governed by the laws of Australia and the applicable state or territory in which Aculeus operates.

Contact

If you have any questions about these Terms of Service, please contact:

Email: admin@aculeus.com.au